SHIPPED FROM BROWNS PLAINS QLD
Australia Post or FASTWAY as Delivery Partners to deliver your parcel safely and quickly.
For deliveries within Australia
Australia Post - FASTWAY.
No one is home
If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.
Delivery charges within Australia
Standard rate $15 applies for orders below $150
Free Express applies for orders over $150
Delivery Charges to New Zealand
Standard Delivery, Delivery estimate time 10-15 Business Days, includes tracking by email and signature on delivery
0 kg to 0.5 kg - $20
0.501 kg to 1 kg - $28
1.01 kg to 2 kg - $38
2.1 kg to 5 kg - $58
Delivery Charges to USA & Canada
Standard Delivery, Delivery estimate time 10-15 Business Days, includes tracking by email and signature on delivery
0 kg to 0.5 kg - $40
0.501 kg to 1 kg - $55
1.01 kg to 2 kg - $80
2.1 kg to 5 kg - $110
Delivery time
Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas.
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.
As a general rule, Brisbane/Gold Coast Metro deliveries are usually 2-3 working days, Adelaide, Sydney and Melbourne around 4-5 working days, Perth and Darwin around 5+ working days and rural deliveries around 6+ working days.
Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.
Delivery confirmation
Usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.
If your order is sent by courier, they will email you the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’.
If your order is sent by Australia Post, we’ll provide an estimated arrival date so you know approximately when to expect it.
There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.
Returns
Our intention is to ensure our customers are 100% happy with their purchase.
Smooth As Clothing Co is pleased to offer a 30 day returns policy excluding sale items.
Full refunds, including shipping, will be available in the instance of major faults/defects on all items (including sale).
This is to comply with Australian Consumer Law
EXCHANGES
The easiest way to return an item for exchange is simply to post the item you no longer want back to us for a refund and simply repurchase the item you now would like on our site.
We do not cover the shipping costs of returning the item back to us.
DEFECTIVE ITEMS
Should you receive any item that is defective we will replace this immediately. Please contact our customer service department.
REFUNDS NOT ACCEPTED
- Products that have had tags removed, have been worn or washed.
- Garments where the packaging has been damaged that it would render the product unsaleable.
- Sale items
how to process a return
- Please take a copy of the original invoice.
- Please pack up your return and return to :
Allegedly Clothing Co
Your Address or PO goes here..
- You will be refunded within 5 days of us receiving your return parcel.
All refunds are refunded to the original payment method.
